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A leading UK facilities management company appointed Inntel to manage its travel, accommodation, and meetings contract – becoming one of our largest partnerships. With around 80,000 employees delivering services nationwide, travel is one of the client’s largest cost lines outside of fleet.
In 2025, the business targeted fresh margin enhancement initiatives to review several key cost lines, including travel and expense policies. We worked in close partnership with our client to review their travel policy and enhance compliance in order to achieve new targets.
Implementing cost efficiencies in travel demands careful design to protect employee mobility and traveller experience – including safety and wellbeing. Strong, sweeping travel policy measures such as banning short-haul flights, introducing blanket travel freezes, or restricting specific ticket types risk disrupting operations and morale. It was our job to design a strategy that delivered maximum savings and through smart, evidence-based interventions.
Working collaboratively with our client, we introduced targeted policy refinements tailored to booking behaviour and business demand. Together, we identified key pain points – high out-of-policy booking volumes, fare volatility, and rising travel costs.
Inntel solved these challenges with a tailored programme of data-led interventions, policy refinement, and behavioural change strategies.
We identified the client’s high-demand locations and proactively approached hotels in those areas to consolidate spend, secure best available rates, and align travel policy with market realities. Using historic data from our LOGiC software, we shaped policies around booking behaviour, while our reporting dashboards gave stakeholders real-time visibility to monitor progress.
Our award-winning online booking platform LOGiC also flags out-of-policy bookings in real time, supported by bespoke prompts that guide users to preferred hotels and cost-effective fares.
Inntel’s account management team embedded themselves within the client’s governance structure – joining their Cost Control Steering Committee, hosting weekly reviews with finance and procurement, and refining communications to ensure clear, consistent messaging. This proactive, collaborative model enabled swift rollout and stakeholder alignment.
The initiative launched in April 2025 and compared booking data year-on-year. Outcomes surpassed expectations within just 12 weeks:
In total, more than £290,000 in savings were delivered in three months. Just as importantly, cultural change was embedded: bookers adapted behaviours, stakeholders gained visibility, and policy controls were strengthened without reducing traveller experience.
What’s more the results reflect a cultural shift. Policy adherence improved dramatically, with out-of-policy hotel bookings dropping from 52% to just 5%.
These figures represent more than just cost savings – they highlight a successful partnership that continues to grow, reinforcing Inntel’s value proposition.
Client feedback echoed the success. The organisation’s Finance Director, Group Transformation, said:
“Inntel shared their data, provided specialist knowledge and advice, and adapted systems to block out-of-policy spend. We continue to work closely together to tighten controls and reduce spend.”