Talk to an Inntel expert
We’re experts at dealing with situations that are way out of the norm.
Wherever you are in the world, if your organisation faces an emergency or planned disruption, our Business Continuity Services team will swing into action. We’ll do everything we can to help you ensure business as usual. Our teams have decades of knowledge and experience helping our clients navigate major events. You can rely on us for emergency accommodation, transport and travel solutions, logistics and everything else you need to make your team as safe as possible, as soon as possible.
Key features
If you’re responsible for taking care of customers dealing with major disruption, let us take some of the pressure off.
Our work within the insurance, rail, student accommodation and energy sectors means we have extensive experience of managing short-notice accommodation and transport solutions for clients who need urgent support. No matter if it’s a water or gas leak, weather disruption or the evacuation of a whole accommodation block, we have it covered.
Our teams, processes and tools are aligned to quickly deliver hotel rooms and long-stay apartments, and we’re also well versed in rehousing families of all shapes and sizes.
Our disruption services are available 24/7, 365 days a year and we have the capability to ramp up in case of a surge in need or large-scale emergency.
We can:
Travel disrupted? We’ve got you covered.
Sometimes, even the best-laid travel plans can go to pot. If your passengers find their travel disrupted, we’ll quickly step in to arrange emergency accommodation, transport and subsistence to ensure they’re safe and comfortable until things get back on track.
Service levels are pre-agreed and pre-paid, so your costs are controlled and your travellers have one less thing to worry about in an already stressful situation. Any extra invoices can be collated, audited and combined into one simple payment.
All services and support will be managed by our team of experts and can be activated with a single call or click. Crisis averted.
When Storm Amy hit – the first big storm of the season in October 2025 – our Emergency Accommodation Service was activated to support our client, a leading electricity distribution network operator in the UK. We provided accommodation for 300 of their field engineers working to help restore power for those affected by severe weather disruption.
Inntel received the first alert from the client on Wednesday 1st October as their teams began preparing for potential outages. By Thursday afternoon, the first request for availability came in, and Inntel’s specialists immediately set to work sourcing large-scale hotel capacity for crews arriving the following day. From 8am on Friday to 7:30pm that evening, our team worked continuously to secure accommodation across multiple locations in the South and East of England, including Gatwick, Maidstone, Bury St Edmunds, and Norwich.
As conditions worsened, requirements evolved rapidly – increasing the number of rooms needed and extending stays through the weekend. Our dedicated Emergency Accommodation Services (EAS) team provided round-the-clock support, managing ongoing changes, coordinating transport, and ensuring every employee had a safe and comfortable place to stay.
In total, 300 room nights were booked across the affected regions. Following the incident, we held a debrief with the client to review the response, which received highly positive feedback for its speed, communication, and efficiency.
This real-world test demonstrated the agility and reliability of our Disruption Services – showing how Inntel’s proactive planning, supplier partnerships, and expert 24/7 support teams ensure that when the unexpected happens, our clients can rely on us to keep people safe, supported, and operational.
