Talk to an Inntel expert
The Challenge
Our challenge was to show that our collaborative, partnership approach could provide the change this client was looking for, even in a company of its size with 77,000 employees.
The organisation’s £18m travel spend was previously being managed by another TMC. They were looking for a new travel partner who would not only deliver cost efficiencies, but could also help them to develop a more considerate travel culture.
How We Solved It
Our proprietary technology, LOGiC, enabled us to design a bespoke, fully-rounded solution that considered the cost, risk, and environmental impact of a business trip before committing to travel. LOGiC provides us with the ability and flexibility to go beyond standard service offerings. So we saw this as an opportunity to solve a unique challenge with a programme that would lead the way within the industry.
Going Live With a Phased Delivery
In the four months since winning the contract, we have worked to understand the requirements of each of this company’s business areas, collaborated with key stakeholders to build a travel booking system built specifically for their needs and planned a three-phase delivery for LOGiC implementation and product enhancements.
Phase One
Phase Two
Phase Three
Delivering sustainability goals
One of the factors influencing the organisation’s decision to approve travel is the impact on the environment.
Our LOGiC booking system integrates with a carbon reporting dashboard so all users can track the amount of CO2 generated by their journeys and use the information to make educated choices. During phase two, we’ll integrate their carbon-reduction targets, provide modal change suggestions and offer options for accredited hotels and other sustainable suppliers at the time of booking.
Success through a dedicated customer team
The services we provide to our clients aren’t just digital. Above all, we believe in the value of human understanding and great customer service.
As well as assigning a dedicated account manager and strategic lead to this company, we’ve also established a client advisory board that ensures we’re always in tune with the business and their needs, and can develop our approach and services accordingly.
Through this combination of expertise, care and insight, all backed by the latest technology and data, we have created an offering for this organisation that goes beyond traditional travel management.
“We wanted a different kind of travel and events partner, Inntel ticked all our boxes. They didn’t come to us with a ready-made solution. Instead, they listened to our objectives and were not afraid to challenge our thinking. They weren’t fazed by the size of our organisation either. Their flexible, collaborative approach and proprietary technology meant we could all agree on decisions without jumping through the usual hoops. The result has been a suite of solutions created specifically to meet our needs. There’s more exciting work to come too, including the industry-changing Instant Book Meeting Technology. I’m looking forward to a lasting and mutually beneficial partnership. ’’
Strategic Category Manager