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When policyholders are unable to remain in their homes due to fire, flood, escape of water or other insured incidents, fast and reliable alternative accommodation is essential.
Inntel provides managed alternative accommodation services for insurers, helping policyholders secure suitable short notice stays while giving insurers greater visibility, control and cost savings across accommodation spend.
Here’s how we helped one home insurance provider exceed its hotel savings target within the first 12 months of partnership.
Our client was confident that the customer care element of providing alternative accommodation to their home insurance policyholders was already recognised as one of the best in the industry. Yet the organisation had minimal visibility of its overall spend on the accommodation needed when their insurance policyholders’ homes became uninhabitable. This meant an expenditure that they had little control or management of.
Inntel implemented a fully managed alternative accommodation solution designed specifically for insurance claims and policyholder support.
Drawing on more than 40 years of accommodation sourcing expertise, Inntel provided the insurer with:
Every request was handled with sensitivity and urgency, recognising that policyholders were often dealing with stressful and unexpected circumstances.
Inntel sourced accommodation based on each household’s individual needs, from the number of people requiring accommodation to the ages of children in the household, along with:
To ensure value and transparency, Inntel provided a minimum of three accommodation options for every request, even if a particular hotel was requested. This gave the insurer visibility of any potential savings that could have been achieved if the lowest-priced option was selected.
Within the first 12 months of partnership, the insurer exceeded its target of reducing accommodation costs by 10%, without compromising policyholder experience.
By partnering with Inntel, our client gained:
Management information was provided to the client’s exact specifications, enabling them to view costs by incident or case and by location. It highlighted where savings could have been made and detailed booking patterns across their customer base.
The partnership enabled the insurer to deliver a consistent and customer-focused claims experience while achieving measurable commercial savings.
“We were delighted with the hotel savings achieved which exceeded 10% in our first 12 months’ trading with Inntel.”
– Supplier Manager | Insurer
Inntel helps insurers deliver fast, cost-effective and customer-focused alternative accommodation services during property damage claims.
Speak to our team about managed accommodation solutions for home insurance providers.