Proud to be finalists in the prestigious Business Travel Awards 2019.

Our Alternative Accommodation and Travel Services (AATS) have been recognised for the great solutions provided for organisations needing large scale alternative accommodation and travel arrangements in emergency situations.

Our solutions specialise in the transport, housing and insurance sectors. Clients working with Inntel have stated how Inntel’s AATS solutions have become an invaluable service to the smooth running of their organisations.



We are proud to be corporate partners of the Business Continuity Institute, providing best practice business continuity and resilience through a community of professionals in over 100 countries.

Our Alternative Accommodation and Travel Services (AATS) provides large scale emergency accommodation, ground transport and subsistence vouchers for organisations when they have high volume requirements, either on a group or individual basis.

AATS provides an invaluable solution to help you reduce and control the costs and challenges of finding emergency provision quickly for your own clients, whether they be flight or rail passengers, insurance claimants or housing tenants.  The services are provided within agreed service level agreements to provide near immediate accommodation and transport arrangements for individuals or groups who are forced to relocate because of fire or flood or forced to change their travel plans due to cancelled planes and trains.

All accommodation services are pre-paid to ensure passengers who are already in an unfortunate situation have one less thing to worry about. Any other invoices such as taxi costs, are collated, audited and combined by Inntel to deliver one simple payment solution to the clients’ Accounts Payable Departments.

AATS wheel showing benefits

Our service provides many benefits, not least helping to improve the service you can provide to your customers in difficult and vulnerable situations but also managing and reducing costs. The management information provided by AATS enables visibility on costs per passenger, per train, per outage, per flight and drills down into hotel, taxi and subsistence costs.

All of our AATS clients benefit from a dedicated Account Manager and a team of service experts to provide advice and support.

Key Features Include:

  • Full Service Offering
    Access to hotel stays, taxi and ground transportation as well as meal vouchers.

  • Pre-Paid Hotel Stays
    Remove compensation claims and reduce passenger payment friction.

  • Supplier Management
    Inntel manage hotel and taxi relationships to deliver enhanced pricing based on your volumes and those of other Inntel clients.

  • Flexibility
    Adjustable compensation offering depending on circumstances or client budget.

  • Utilise Existing Suppliers
    Where appropriate, we will integrate with any existing agreements you may have, allowing allocated hotel rooms to be utilised as well as on the day availability and management of taxi and coach companies.

  • Local Tax Reclaim
    Removing any direct user compensation reclaim process ensures UK VAT can be reclaimed, saving up to 20% on compensation costs.