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Great travel programmes are built on great relationships. That’s why every Inntel client is supported by a dedicated Account Manager who understands their business, goals, and challenges inside out.
We’re incredibly proud of our Account Management Team, who were named Team of the Year at the 2025 Business Travel People Awards.
This award recognises what our clients already know: our Account Managers are experts in their field, committed to delivering outstanding service, and relentless in going the extra mile. It’s a huge achievement for a team that consistently puts people, partnership and performance at the heart of everything they do.
So, what makes Inntel’s Account Managers stand out? We sat down with them to find out — from how they support clients day-to-day, to what really drives their success.
“We are truly passionate about what we do – we care for our clients, we care for Inntel, and we care for each other. Knowing each other’s strengths and weaknesses allows us to support one another and combine our efforts to be the best we can.”
“Our success is built on trust and friendship. We are committed to excellence and are always searching for innovative, creative solutions. Also, our diverse personalities and perspectives brings a wider view, encouraging new understandings and strengths.”
“We are very supportive and constantly share knowledge within the team. We are all dedicated to the same cause, doing the best for our clients – which is why we work so well together.”
“We are transparent with both our clients and each other. If someone has a challenge or needs help, they know they can ask, and the team will rally to support each other. We either win as a team or lose as a team.”
“Because we all care, supporting each other just comes naturally. There is no competition, we are one unified team. There are enough of us around to lift the others up during challenging times. We enjoy each other’s company and get on brilliantly both in and outside of work.”
“Communication! Sharing the good, bad and the ugly, both in and out of work. Whether this be through coffee catchups, weekly team calls or internal relationship-building.”
“Humour and transparency.”
“My top travel essentials are tickets, phone, laptops and comfortable shoes, especially when walking around London!”
“I am a girl that packs everything but the kitchen sink when travelling, but the roll clothing method is a game changer as you can pack more!”
“Using the LOGiC app for my tickets – I can easily access all my tickets within one space. But if I am driving the Waze app is brilliant for sat nav.”
“When we travel, we always make it as sustainable as possible so don’t forget your reusable water bottle.”
“Together, passionate and determined.”
“Resilient, collaborative and motivated.”
“Personable, supportive, committed.”
The passion, collaboration and care our Account Management Team brings to their work every day is clear to see. Their commitment to supporting one another, delivering innovative solutions and putting clients first is what truly sets them apart. We’re incredibly proud of the achievements of the team and the positive impact they continue to make for our clients.