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A leading facilities management company partnered with Inntel to manage its travel, accommodation and meetings programme. With tens of thousands of employees operating across the UK, the business required a scalable, cost-effective solution to support both day-to-day travel and a large, ongoing training programme.
Alongside business-as-usual meetings, Inntel was tasked with delivering a nationwide refresher training programme across multiple disciplines, while driving cost efficiencies and maintaining consistency across locations.
The client required the delivery of a high-volume, multi-discipline training programme across more than 30 UK locations. Courses included Emergency First Aid at Work, Fire Safety Training and Security Personnel Training, each with specific requirements around space, equipment and delivery standards.
With over 100 training events taking place each month, the challenge was to:
At the same time, the programme needed to remain flexible enough to support operational demands and evolving training schedules.
Working in close partnership with the client’s L&D teams, Inntel developed a structured, scalable approach to venue sourcing and programme delivery.
A bespoke preferred venue programme was created across all locations, with a minimum of three vetted venues per area. Existing client-preferred venues were benchmarked against Inntel’s Meetings Programme (IMP) and wider supplier network to ensure best value and consistency.
Our consultants managed the end-to-end process, including:
All rates and venue options were integrated into the LOGiC Meetings portal, providing the client with full visibility of options, bookings and costs in real time. Weekly reporting ensured stakeholders remained informed, with proactive management of any challenges such as venue availability.
Where delegate numbers fluctuated, our strong supplier relationships enabled us to minimise cancellation costs and maintain flexibility without financial risk.
The programme was further extended to support the mobilisation of a major new contract, requiring training delivery at a newly opened UK facility. Inntel coordinated a range of specialist training programmes, including security and CCTV training, as well as supporting associated events.
This demonstrated the flexibility of the model, scaling to meet new operational requirements while maintaining consistency and control.
The programme successfully balanced cost efficiency with operational flexibility, enabling the client to deliver critical training at scale without compromising quality.
“Inntel has been an invaluable partner in supporting our mobilisation efforts. Their team consistently goes above and beyond, especially when we need last-minute venues or arrangements. Their responsiveness is exceptional, and the platform itself is incredibly user-friendly. The calendar view feature is particularly brilliant – it gives us a clear overview of all our bookings at a glance.”
“Inntel has been our approved partner since 2023. During that time we have booked multiple training rooms on a weekly basis. I have always found them to be attentive, professional and quick to respond to our requests. Nothing is too much trouble and there is always a dedicated account consultant on hand – either via email or telephone – to help, advise and support us.”