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A leading organisation, operating across multiple high-profile UK locations, needed a more agile approach to booking meetings for senior stakeholders. Their C-suite frequently required access to one-day meetings in central business districts – particularly in Manchester, London and Edinburgh – with limited lead time and an expectation of premium venues and seamless service.
But their existing process was anything but seamless. Each booking required manual back-and-forth with the Inntel team – checking availability, confirming rates, waiting on responses. This not only drained productivity but introduced delays and inconsistencies, especially when meetings were confirmed at short notice. Because the meetings couldn’t be booked in bulk, every interaction had to be repeated – again and again.
The result? Lost time, unnecessary admin, and frustration at all levels.
Inntel rolled out Instant Book – a powerful functionality within our proprietary LOGiC platform – to a core group of key users within the client’s team. After carefully assessing booking behaviours and priority locations, we provided a tailored onboarding and training programme to ensure adoption from day one.
With Instant Book, authorised users could instantly browse, select and confirm meeting spaces that aligned with policy, location and budget – all in just a few clicks. No waiting, no email chains, no middle steps.
We didn’t just provide the tool – we wrapped it in our signature high-touch support, so the client always had backup when they needed it, without relying on manual intervention as standard.
The change was transformative.
Significantly reduced booking time: A process that once took hours or even days was now complete in minutes
Better use of internal resource: Senior assistants and PAs could focus on strategic support – not repetitive admin
Improved compliance: All bookings aligned with pre-agreed budgets, venues and service levels
Greater flexibility: Meetings could be confirmed or moved quickly in response to fast-changing C-suite diaries
Positive feedback across the board: Users felt empowered and in control – and the results spoke for themselves
“What used to take days now takes minutes. It’s game-changing.”
“We book hotels online without thinking – so being able to book a meeting room instantly just makes sense.”
“The speed and ease of Instant Book has made us more agile and far more efficient – it’s now our go-to.”
£260
Average Instant Book value
7
Average of 7 delegates per booking
4
Average minutes to book
This client isn’t alone in seeing the value of our Instant Book functionality. Across all current users:
The average Instant Book value is £260 per meeting
Meetings typically serve 7 delegates per booking
Most bookings take place in key business hubs – London, Birmingham, Manchester, Liverpool and Edinburgh.
That adds up to thousands of hours saved – and countless admin headaches avoided.
Want to see Instant Book in action? Click below