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As a travel management company (TMC), disruption services are a core strength at Inntel. Our specialist Disruption Services team provides rapid, expert support — whether responding to large-scale incidents or urgent, last-minute requirements. Available 24/7, the team works closely with clients to minimise disruption, maintain operational continuity, and keep people safe and supported. The following case study is a real-world example of how the team springs into action when disruption strikes.
In early January, ahead of Storm Goretti bringing widespread snow and travel disruption across the UK, Inntel’s Emergency Accommodation Service (EAS) was activated to support multiple clients across the energy, transport and infrastructure sectors. With rail services suspended, road conditions deteriorating and weather forecasts evolving rapidly, clients required fast, flexible accommodation and transport support to maintain operational resilience.
Due to snow, there were no services on LNER between Edinburgh and Aberdeen from 3rd–5th January. Our teams worked fast to secure 70 hotel rooms per night in Edinburgh to accommodate our client’s affected teams safely.
As conditions escalated, Inntel received notification from another client – a leading electricity distribution operator – of requiring accommodation in the Maidstone area for 8th and 9th January. Team Inntel swiftly secured 46 room nights and proactively sourced availability in Tunbridge Wells and Gatwick in anticipation of increased demand.
By Thursday, the client’s requirements expanded, with 108 room nights confirmed across Tunbridge Wells and Gatwick. On the same day, another client in the utilities sector contacted us for immediate support, and accommodation was secured for same-day check-in.
During the early hours of Friday morning, a client in the rail sector requested urgent accommodation following a train engine failure. Although the issue was later resolved, Inntel’s team had sprung into action right away, sourcing available rooms.
Further contingency planning followed on Friday, including potential deployment support for our electricity distribution operator client – this time in Jersey. They required accommodation and transport availability checks at short notice.
In parallel, Inntel managed multiple extensions and new enquiries for a separate client and coordinated urgent taxi support for a different client in Birmingham, navigating delays and reassignments caused by hazardous weather.
Support continued into the weekend, with additional enquiries and extensions managed on Saturday, including complex room-type changes. Throughout the period, Inntel’s EAS team provided extended out-of-hours support to maintain continuity.
Despite evolving requirements, cancellations and last-minute changes, Inntel successfully supported multiple clients simultaneously during a period of heightened disruption. Through proactive planning, rapid response and strong supplier partnerships, the Emergency Accommodation Service ensured critical teams remained safely accommodated, mobile and operational. This real-world scenario shows how we deliver reliable, 24/7 support when conditions are unpredictable – giving clients confidence that, even in severe weather, their people and operations are in safe hands.