Inntel ensured the client’s key objectives were met, including a high adoption rate of online bookings, greater compliance to new policies and enhanced service levels and cost savings.


Inntel allocated a dedicated training resource to meet the online adoption targets, implemented a billback service seamlessly meeting the complex reporting requirements and assisting compliance to Inntel.


A preferred programme was already in place when Inntel took over the account; however the client’s UK travellers were not satisfied with some of the properties.  Through engagement and training processes, Inntel were able to deliver savings exceeding 22% against their legacy spend.


Stat: Compliance

90+% compliance rate through implementation of billback


Stat: Savings

Achieved savings of 22% against legacy spend


Stat: Exceeded all targets

Exceeded all targets set for online adoption