Inntel ensured the client’s key objectives were met, including a high adoption rate of online bookings, greater compliance to new policies and enhanced service levels and cost savings.
Inntel allocated a dedicated training resource to meet the online adoption targets, implemented a billback service seamlessly meeting the complex reporting requirements and assisting compliance to Inntel.
A preferred programme was already in place when Inntel took over the account; however the client’s UK travellers were not satisfied with some of the properties. Through engagement and training processes, Inntel were able to deliver savings exceeding 22% against their legacy spend.
90+% compliance rate through implementation of billback
Achieved savings of 22% against legacy spend
Stat: Exceeded all targets
Exceeded all targets set for online adoption