How Inntel helped this leading supplier of railway infrastructure services to accommodate engineers during the COVID-19 pandemic.
Understanding the issues
Colas Rail rely on hotels being within close proximity of their work site and providing suitable accommodation so engineers on different shift patterns can rest and eat.
Colas Rail required Inntel to work closely with their booking team and support them with accommodation management during these unprecedented times.
As well as hotel closures, the lockdown also meant that restaurants had to close and room service meals offered limited menus and food that required little preparation.
Inntel communicated all hotel closures and helped relocate those people who needed new accommodation for the remainder of their stay.
In addition, after being provided with a project location list for the next 4-6 months, Inntel liaised with hotels in these areas to ensure these key workers are accommodated during this period.
The long hours worked by the engineers mean they need hearty meals to give them the energy required for the job and for their wellbeing. As some hotels were unable to prepare food on site, an alternative arrangement needed to be made.
Inntel arranged for the hotel to pay and invoice takeaway meals in accordance with the Colas Rail food allowance.
“Just to say, since the day of the lockdown, everyone at Inntel has been fantastic, going above and beyond to help by booking hotels for myself when the pressure is on.
I’m so glad to have Inntel and no matter what time I call, you are always there for me in these uncertain times.
Brilliant staff and a brilliant company.”
Grahame Walker, Team Coordinator
“Your staff have been patient and helpful at all times. We have managed between us all to accommodate all requests for Colas.
Our rapport with all of your staff is great and I would say this has only grown stronger over the last few weeks.
Excellent service, friendly, helpful staff and nothing is ever too much – well done!!”
Tina Macaffer, Travel Team Supervisor
Inntel’s close relationship with both Colas Rail and their suppliers, mean requirements were met promptly. It hasn’t been without its challenges, but Inntel continue to embrace these and overcome them.