In 1984, our founder James O’Neill started the company from a small bedroom. Over the intervening years, things have changed somewhat.
Jump to contentInntel founded
James O’Neill founded Inntel: one of the UK’s first specialist hotel accommodation agencies
A new era
Modern technology was embraced with the purchase of a fax machine…closely followed by a 640k disc drive computer
On the move
The start of one of the deepest recessions in the UK and Inntel move to a new 5000 sq ft purpose built warehouse
Onward and upward
Inntel survive the recession growing and prospering
Advancing technology
In March this year, Inntel’s biggest technical advance to date – Ezi reservations, our fully computerized hotel booking system. Each employee got their own linked terminal
Growing company
By the end of this year, Inntel has 22 employees and turns over £9.6m
Industry recognition
Inntel comes of age, employing 44 people and is now recognized within the industry as a key player
The next generation
James O’Neill retires, retaining the role of Chairman and Douglas O’Neill takes on the role of MD
Specialist services developed
Inntel splits into three separate service offerings – Accommodation, Meetings & Travel – with each being delivered by specialists
Moving home
After 16 years at the Marks Tey premises, Inntel moves to Inntel House, purpose built offices, enabling the business to grow further. We were awarded the contract for Lloyds in this year
i-Central launched
Introduced i-Central – online booking tool for clients
A new vision
Inntel staff come together and create new vision and values… Intuitive, Passionate, Knowledgeable, Honest, Successful & Fun
Giving back to our employees
The Inntel Summer Party is introduced – a great annual event to thank all our employees
Entered the UK's top 1000 SMEs
The largest we have ever been with 102 employees and 99% CLIENT RETENTION Recognised as one of the UK’s top 1000 SME’s by the Daily Telegraph
30 years young
On target for the most successful year in our 30 year history – National Business Award finalist. Inntel evolves with an updated brand, website and values to become: PERFECTIONISTS, ENTREPRENEURS, EXPERTS, FIXERS and THE NAME YOU CAN TRUST. The infrastructure of Inntel is in place for a significant future growth with a highly developed focus on employee wellbeing and engagement
Turnover tops £60m
Inntel’s Meetings Management Portal was launched, delivering a central platform for the booking, management, visibility and budgeting of clients’ meetings and events. It was also Inntel’s most successful year yet, with turnover in excess of £60m
127 staff and counting
Inntel now employ 127 staff with an average of 9 years’ industry experience. Our meetings and events team experience amazing growth and has boosted by 40%
Expansion at home and abroad
Inntel expand into Scotland and become the first UK member of Radius Travel to offer specialist meetings management services.
Inntel launch Specialist Acommodation & Travel Services
Inntel launch Specialist Accommodation & Travel Services, supporting clients in insurance, housing and transport sectors with last-minute large scale needs. This solution is named as a finalist in the 2018 Business Travel Awards Best Specialist Travel Services category.
LOGiC is launched
A complete journey builder online booking solution – providing clients with industry leading travel content and an exceptional user experience.