In 1984, our founder James O’Neill started the company from a small bedroom. Over the intervening years, things have changed somewhat.

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Inntel founded

James O’Neill founded Inntel: one of the UK’s first specialist hotel accommodation agencies


A new era

Modern technology was embraced with the purchase of a fax machine…closely followed by a 640k disc drive computer


On the move

The start of one of the deepest recessions in the UK and Inntel move to a new 5000 sq ft purpose built warehouse


Onward and upward

Inntel survive the recession growing and prospering


Advancing technology

In March this year, Inntel’s biggest technical advance to date – Ezi reservations, our fully computerized hotel booking system. Each employee got their own linked terminal


Growing company

By the end of this year, Inntel has 22 employees and turns over £9.6m


Industry recognition

Inntel comes of age, employing 44 people and is now recognized within the industry as a key player


The next generation

James O’Neill retires, retaining the role of Chairman and Douglas O’Neill takes on the role of MD


Specialist services developed

Inntel splits into three separate service offerings – Accommodation, Meetings & Travel – with each being delivered by specialists


Moving home

After 16 years at the Marks Tey premises, Inntel moves to Inntel House, purpose built offices, enabling the business to grow further. We were awarded the contract for Lloyds in this year


i-Central launched

Introduced i-Central – online booking tool for clients


A new vision

Inntel staff come together and create new vision and values… Intuitive, Passionate, Knowledgeable, Honest, Successful & Fun


Giving back to our employees

The Inntel Summer Party is introduced – a great annual event to thank all our employees


Entered the UK's top 1000 SMEs

The largest we have ever been with 102 employees and 99% CLIENT RETENTION Recognised as one of the UK’s top 1000 SME’s by the Daily Telegraph


30 years young

On target for the most successful year in our 30 year history – National Business Award finalist. Inntel evolves with an updated brand, website and values to become: PERFECTIONISTS, ENTREPRENEURS, EXPERTS, FIXERS and THE NAME YOU CAN TRUST. The infrastructure of Inntel is in place for a significant future growth with a highly developed focus on employee wellbeing and engagement


Turnover tops £60m

Inntel’s Meetings Management Portal was launched, delivering a central platform for the booking, management, visibility and budgeting of clients’ meetings and events. It was also Inntel’s most successful year yet, with turnover in excess of £60m


127 staff and counting

Inntel now employ 127 staff with an average of 9 years’ industry experience. Our meetings and events team experience amazing growth and has boosted by 40%


Expansion at home and abroad

Inntel expand into Scotland and become the first UK member of Radius Travel to offer specialist meetings management services.


Inntel launch Specialist Acommodation & Travel Services

Inntel launch Specialist Accommodation & Travel Services, supporting clients in insurance, housing and transport sectors with last-minute large scale needs. This solution is named as a finalist in the 2018 Business Travel Awards Best Specialist Travel Services category.


LOGiC is launched

A complete journey builder online booking solution – providing clients with industry leading travel content and an exceptional user experience.