Douglas O’Neill

Managing Director
T: 0844 847 5582
E: douglas.oneill@inntel.co.uk

“I’ve been running Inntel for 15 years now, although my family has owned the business from the beginning. Today I lead a brilliant team of industry experts.

My legal background is a big influence on my management style; I question every decision I make to assess their impact, and you can never stop learning. That’s why I’m a member of several industry and non-industry associations. Away from the business I run marathons (I’ve completed 14 to date) and love off-road cycling.”


Mark Wheeler

Director of Finance, Company Secretary
T: 0844 847 5505
E: mark.wheeler@inntel.co.uk

“My role at Inntel covers every aspect of finance including our Billback service. Although I’ve been with the company for eight years I’ve always been an accountant and have worked in many different industries.

It’s my job to devise different Billback solutions that give you total control of your hotel costs by making sure you avoid unnecessary charges and keep processing costs low. Off duty, I spend my time with my family apart from when I’m watching West Ham.”


Jane Dibble

Director of Business Development
T: 0844 847 5500
E: jane.dibble@inntel.co.uk

“I’ve been in the travel industry as a supplier and buyer for 19 years, which has given me a perfect perspective on client relationships. It’s helped me to shape our Account Management team to engage with you more effectively.

I focus on making sure that we over-achieve on behalf of every client by working hard at each relationship. It’s pretty full-on, especially as I have two young children at home. Although I do enjoy Zumba when I can grab a spare hour at the gym!”


Alex Webber

Director of I.T.
T: 0844 847 5500
E: alex.webber@inntel.co.uk

“I’ve been with Inntel since 1999 and look after the company’s technology. It’s essential for me to know our systems inside-out because it enables me to identify and implement improvements, especially to functionality and efficiency. I’m particularly proud of the on-line reservations system which manages all your bookings.

Like many of my colleagues I enjoy the outdoors. Cycling, canoeing and walking are high on my list, as is the classic car I’m currently restoring.”


Abby Penston

Director of Business Travel

T: 0844 847 5500
E: abby.penston@inntel.co.uk

“I joined Inntel in August 2013 having spent 10 years as a business traveller in the Service sector.  I was excited at the prospect of joining a market leading company and working with their operations team to ensure a first class service delivery at all times.

Having managed a FTSE 100 Service Centre I have a strong respect for both work place efficiency’s and proficiency’s.   By providing a structured environment for our teams to work within allows the Consultant the opportunity to apply their focus where it counts, on our clients!

When I’m not in the office I enjoy spending my time with my husband and children, whilst keeping abreast of current affairs”