In 1984, our founder James O’Neill started the company from a small bedroom. Over the intervening years, things have changed somewhat.

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1984

Inntel founded

James O’Neill founded Inntel: one of the UK’s first specialist hotel accommodation agencies

1987

A new era

Modern technology was embraced with the purchase of a fax machine…closely followed by a 640k disc drive computer

1990

On the move

The start of one of the deepest recessions in the UK and Inntel move to a new 5000 sq ft purpose built warehouse

1992

Onward and upward

Inntel survive the recession growing and prospering

1993

Advancing technology

In March this year, Inntel’s biggest technical advance to date – Ezi Reservations, our fully computerized hotel booking system. Each employee got their own linked terminal

1996

Growing company

By the end of this year, Inntel has 22 employees and turns over £9.6m

1998

Industry recognition

Inntel comes of age, employing 44 people and is now recognized within the industry as a key player

2002

The next generation

James O’Neill retires, retaining the role of Chairman and Douglas O’Neill takes on the role of MD

2004

Specialist services developed

Inntel splits into three separate service offerings – Accommodation, Meetings & Travel – with each being delivered by specialists

2006

Moving home

After 16 years at the Marks Tey premises, Inntel moves to Inntel House, purpose built offices, enabling the business to grow further. We were awarded the contract for Lloyds in this year

2008

i-Central launched

Introduced i-Central – online booking tool for clients

2011

A new vision

Inntel staff come together and create new vision and values… Intuitive, Passionate, Knowledgeable, Honest, Successful & Fun

2012

Giving back to our employees

The Inntel Summer Party is introduced – a great annual event to thank all our employees

2013

Entered the UK's top 1000 SMEs

The largest we have ever been with 102 employees and 99% CLIENT RETENTION Recognised as one of the UK’s top 1000 SME’s by the Daily Telegraph

2014

30 years young

On target for the most successful year in our 30 year history – National Business Award finalist. Inntel evolves with an updated brand, website and values to become: PERFECTIONISTS, ENTREPRENEURS, EXPERTS, FIXERS and THE NAME YOU CAN TRUST. The infrastructure of Inntel is in place for a significant future growth with a highly developed focus on employee wellbeing and engagement

2015

Turnover tops £60m

Inntel’s Meetings Management Portal was launched, delivering a central platform for the booking, management, visibility and budgeting of clients’ meetings and events. It was also Inntel’s most successful year yet, with turnover in excess of £60m

2016

127 staff and counting

Inntel now employ 127 staff with an average of 9 years’ industry experience. Our meetings and events team experience amazing growth and has boosted by 40%

2017

Expansion at home and abroad

Exciting expansion is planned for Inntel, both domestically within the UK and internationally